FAQ

Frequently asked questions

When is shipping free within Germany?

Standard shipping within Germany is free for orders of €100 or more. Below €100, the configured standard shipping charge is €5. See our shipping information.

Can I return my order?

Consumers generally have a statutory 14-day right of withdrawal, subject to applicable legal exceptions. The direct return shipping costs for a regular withdrawal are borne by the customer. See withdrawal and returns.

Where do I send a return?

LaClass, Am Alten Bahnhof 2B, 56203 Höhr-Grenzhausen, Germany. Please read the withdrawal instructions before sending an item back.

Are treatment sets pre-packed?

LaClass assembles treatment sets from individually stocked products. The selected product page explains which items and sizes are included. In particular, a set name does not necessarily indicate the size of every component.

Which voltage do Lizze hair straighteners use?

LaClass sells the European 220 V versions purchased from the manufacturer. Always check the rating plate and the manufacturer’s safety instructions before use.

How can I contact customer service?

Send an email to info@laclass.de or call +49 160 1603305. You can also use our contact form.